Frequently Asked Questions

 

+ Can I order a custom size print?

Yes, custom print sizes are available on request. Please contact us for custom size print enquiries.

+ Do you offer landscape options for your images?

Yes, landscape options are available for most prints. Please contact us for landscape print enquiries.

+ Can I request a print for a custom location?

Yes, prints for unique locations are available on request. This may be subject to availability and additional charges may also apply. Please contact us with any print enquiries for custom locations.

Yes, please contact us in relation to any specific requests for images featured on our Instagram.

+ Do you sell digital images so that I can print myself?

No, we do not sell digital images for printing artwork.

+ Do you offer worldwide shipping?

International shipping is available for prints only.

+ Do you offer refunds or returns?

As all prints are custom made to order, refunds or returns are not offered once your order has been placed and payment has been processed.

We want you to be satisfied with your purchase, so please check the product description and measurements carefully and get in touch if you have any questions about your purchase.

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and assist.

If you do experience any other issues or are not satisfied with an order, please contact us and we will do our best to assist.

+ How can I monitor the status of my order?

Once your payment has cleared, you will receive a confirmation email with your purchase receipt.

Production will begin the same day or the next business day. Turnaround times vary depending on each product category.

A confirmation email with tracking information will be sent as soon as your order is completed and ready for dispatch.